Straight answers about the Peuweb platform, implementation and support.
It’s the secure electronic routing of a medical claim from a healthcare provider to the patient’s medical scheme or insurer, with automated validation and an adjudication response — typically in seconds. It replaces paper claim forms and manual processing.
Hospitals, clinics, pharmacies, laboratories, medical aid schemes, insurers, third-party administrators and employers who fund staff healthcare. If you submit, receive or administer medical claims in Zambia, the platform is built for you.
Providers using the web portal can be claiming electronically within days. Integrated implementations (HIS, pharmacy or scheme systems) typically take a few weeks depending on the systems involved.
Yes. All data is encrypted in transit and at rest, access is role-based with multi-factor authentication, and every transaction carries a full audit trail. Our practices are aligned with Zambian data-protection requirements.
Pricing depends on your organisation type, volumes and modules. We keep it transparent and will give you a clear written quotation after a short scoping call — contact sales at info@peuweb.com or +260 977 373 127.
No. The web portal runs in any modern browser. Integrated setups use our secure APIs from your existing systems.
Claims are captured and queued locally, then transmitted automatically when connectivity returns. No claim is ever lost.
Yes — every implementation includes on-site or remote training, and our Lusaka-based support team is available on phone, WhatsApp and email, with 24/7 monitoring of the platform itself.
In most cases, yes. We integrate via documented REST APIs and standard message formats. Book a technical session and we’ll confirm the approach for your specific system.
The network grows continuously. Contact us for the current list — and if a payer you work with isn’t connected yet, we’ll engage them with you.
Call +260 977 373 127 or write to info@peuweb.com — a real person will answer.
